Your home is one of the most expensive investments you’re likely to make in your lifetime. That’s why it’s critical to keep it protected from premature repair and replacements that can easily be avoided through diligent maintenance. NHB has helped make maintenance and repair needs easier for homeowners by offering a comprehensive guide to help them prepare for the unknown.
What's covered under your Home Warranty?
First Year
- Lot grading and drainage
- Roofing
- Siding and caulking
- Masonry and concrete
- Chimneys and fireplaces
- Windows and doors
- Interior walls and trim
- Flooring and covering
- Carpentry
- Cabinets and countertops
- Cooling and heating
- Plumbing
- Electrical
- W. Water infiltration
Second Year
- Lack of water supply
- Septic system fails
- Pipe leaks
- Clogged drains and sewers
- Ductwork separates
- Wiring fails to carry specified electrical load
Years 1-10
- Columns
- Bearing walls and partitions
- Floor systems (structural slabs, joists and trusses only)
- Roof framing members and systems (rafters and trusses only)
- Foundation systems and footings (which are an integral part of the home and structurally attached)
- Load-bearing beams
- Girders
- Lintels (other than lintels supporting veneers)
Our complaint handling process
1. SUBMIT YOUR COMPLAINT
Submit your complaint to NHB to begin the process with a live service agent — never an automated attendant.
2. REVIEW & INVESTIGATE
NHB will review the claim and assign an investigator, if necessary, should the homeowner and builder be unable to resolve a dispute.
3. ARRANGE ARBITRATION
Our team will arrange for binding arbitration between the two parties in the event that the dispute remains unsettled after investigation.
NEED TO FILE A CLAIM?
Please submit your contact information and the details of your concern to warrantycomplaint@nexthomebuilders.com or call 404-543-5561 to speak with a NHB representative. For Major Structural Defect claims, please read and complete the following form: